UR SERVICE OFFERINGS
As a trusted partner, Universal Robots is committed to your success starting with UR Care. Begin with the formalized myUR registration and support ticketing system, direct engagement with your specific questions, and comprehensive on-line training in the UR Academy which helps a robotic layperson become familiar with core concepts, nomenclature, and commands.
Great decisions require accurate insights gained from detailed knowledge. To the support provided in UR Care, the UR Insight level of service adds myUR Monitoring with which you track cycle times and cycle counts in real time, directly from your smart device. To alert you of significant events, you can receive notifications for robot stops, alarms and application-specific events regardless of your global location. When you are at your computer, the Dashboard will monitor multiple robot workcells, all on one dashboard, and accessible from any networked computer. For a deeper understanding through close examination of that monitoring, the Log Reports functionality allows you to diagnose production inefficiencies and gain a full understanding of your productivity through exportable/downloadable log reports.
This top service level adds to everything included in UR Care and UR Insight. It is designed to optimize the performance of your robot over many years through Annual Cobot Performance Checks resulting in specific practical and actionable recommendations. These check-ups are done remotely without disrupting production.as UR tracks, schedules, and reminds you of each upcoming performance check, keeping your staff focused on running your business. The check-up will result in a list of recommendations, each designed to maximize the cobot's uptime, and lifespan.
HTE Automation and Universal Robots are committed to maximizing your productivity through the ongoing service and support of all the productivity solutions we offer. HTE Automation supports manufacturers in Kansas, Missouri, and Illinois.